Privacy Policy – How 9php Protects Your Data

1 Who We Are

9php is an online gaming platform serving players in the Philippines at 9php.vu. References to "we," "us," or "our" in this Privacy Policy refer to the operator of the 9php platform. For privacy-related enquiries, contact our support team at [email protected].

2 What Information We Collect

We collect personal information in two ways: information you provide directly and information gathered automatically when you use the platform.

Information you provide directly:

• Full name and date of birth during account registration.
• Contact details: mobile number and email address.
• Payment information used for deposits and withdrawals — bank account details or registered e-wallet information.
• Government-issued ID and supporting documents submitted for KYC verification.
• Communications you send to customer support, including chat logs and email correspondence.

Information collected automatically:

• Device information including device type, operating system, and browser version.
• IP address and approximate location derived from it.
• Platform usage data: pages visited, games played, session duration, and feature interactions.
• Transaction history: deposits, withdrawals, bonus activity, and wagering records.
• Cookie and session data as described in Section 7.

3 How We Use Your Information

We use the personal data collected for the following purposes:

Purpose	Information Used
Account creation and management	Name, contact details, date of birth
Identity verification (KYC)	Government ID, name, date of birth
Payment processing	Bank or e-wallet details, transaction records
Platform security and fraud prevention	IP address, device data, usage patterns
Customer support	Contact details, support correspondence
Responsible gaming monitoring	Wagering history, session data
Platform improvement	Aggregated usage and performance data
Promotional communications (where opted in)	Email address, mobile number

We do not use your personal data for any purpose not listed above without first notifying you and, where required, obtaining your consent.

4 Legal Basis for Processing

9php processes your personal information on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted at registration — including account management, deposits, withdrawals, and game access.
• Legal obligation: Processing required to comply with applicable laws, including identity verification, anti-money laundering obligations, and responses to lawful requests from authorities.
• Legitimate interests: Processing carried out to protect platform security, prevent fraud, maintain service quality, and operate the platform responsibly.
• Consent: For optional communications such as promotional emails or SMS notifications, where you have explicitly opted in. You may withdraw consent at any time through account settings or by contacting support.

5 How We Share Your Information

9php does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We share your information only in the following limited circumstances:

• Payment providers: Your payment details are shared with Philippine banking partners and e-wallet processors solely to complete your deposit or withdrawal transactions.
• Identity verification services: KYC documents may be processed through trusted verification partners who operate under confidentiality and data protection obligations equivalent to our own.
• Platform technology providers: Service providers who support platform infrastructure, hosting, and security may have limited access to data strictly as needed to perform their services.
• Legal and regulatory requirements: We may disclose personal information when required to do so by law, court order, or a lawful request from a government authority.
• Fraud and security investigations: Where account activity raises concerns about fraud, money laundering, or platform abuse, relevant data may be shared with appropriate investigative bodies.

All third parties with whom we share data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific task for which it was shared.

6 Data Retention

We retain your personal information for as long as your account remains active and for a period after account closure as required by applicable law and operational necessity. Specific retention guidelines include:

• Account registration data and transaction records are retained for a minimum period consistent with financial record-keeping obligations.
• KYC documents are retained for the period required by applicable anti-money laundering regulations.
• Support correspondence is retained for quality assurance and dispute resolution purposes.
• Usage and session data may be retained in aggregated, anonymised form for longer periods for platform improvement purposes.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.

7 Cookies and Tracking Technologies

9php uses cookies and similar tracking technologies to maintain platform functionality and understand how the platform is used. The types of cookies we use include:

• Essential cookies: Required for the platform to function. These handle session management, login state, and security checks. They cannot be disabled without affecting platform access.
• Preference cookies: Remember your settings and preferences across sessions, such as language or display options.
• Analytics cookies: Collect anonymised data about how players use the platform — which features are popular, where users encounter issues — to guide platform improvements.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain platform features. We do not use cookies to serve third-party advertising.

8 Data Security

9php implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or loss:

• SSL encryption is applied to all data in transit between your device and the platform.
• Account access is protected by password authentication and OTP verification for sensitive actions.
• Access to personal data within 9php is restricted to staff who need it to perform their roles, and is governed by internal access controls.
• Payment information is handled through secure channels and is not stored in a form accessible to unauthorised parties.
• Our systems are monitored for unusual activity, and security practices are reviewed on an ongoing basis.

While we take data security seriously, no system is entirely immune to risk. If you believe your account has been compromised, contact our support team immediately so that protective action can be taken.

9 Your Rights

As a registered player on 9php, you have the following rights in relation to your personal data:

• Right to access: You may request a summary of the personal data we hold about you.
• Right to correction: If any information we hold is inaccurate or incomplete, you may request that it be corrected.
• Right to deletion: You may request deletion of your personal data. Note that some data may need to be retained to comply with legal obligations even after an account is closed.
• Right to withdraw consent: Where processing is based on your consent — such as promotional communications — you may withdraw that consent at any time without affecting prior processing.
• Right to restrict processing: In certain circumstances, you may request that we limit how your data is used while a concern is being resolved.

To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe. In some cases we may need to verify your identity before processing a request.

10 Children and Minors

9php is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that an account has been registered by a minor, it will be closed and any associated data deleted. If you believe a minor has accessed the platform, contact support immediately.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered users through the platform or by the contact details on their account. The effective date of the current version is shown at the top of this page.

Continued use of the platform after any update to this policy constitutes acceptance of the revised terms. If you have concerns about any changes, you are welcome to contact our support team for clarification.

12 Contact Us

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, reach out to the 9php support team:

• Email: [email protected]
• Live chat: available 24/7 through the platform interface